Frequently Asked Questions
Everything travellers, pilgrims, employers and job seekers ask us — searchable in one place.
GeneralIs Homeland a licensed travel agency?
Yes — Homeland Travel Agency LLC is a licensed Dubai travel agency operating from Al Maktoum Hospital Road, Deira, serving clients across all seven Emirates.
GeneralHow do I start a booking?
Message us on WhatsApp (+971 56 977 1109), call, or submit any enquiry form. A consultant replies with options the same working day.
GeneralDo you handle corporate travel?
Yes — flights, hotels, visa support and ground logistics for corporate teams, conferences and exhibitions, under one coordinator.
GeneralWhat are your working hours?
Monday to Saturday, 09:00–19:00 GST. WhatsApp messages outside hours are answered the next working morning.
Pricing & PaymentsHow do package prices work?
Every quote lists inclusions line by line — flights, hotel category, transfers and activities. Prices vary by season, group size and hotel category; the quote you approve is the price you pay.
Pricing & PaymentsDo you require full payment upfront?
Most packages confirm with a deposit, with balance due before travel documents are issued. Exact terms appear on your quote.
Pricing & PaymentsAre there hidden fees?
No — government visa fees, taxes and service charges are itemised on the quote before you commit.
Pricing & PaymentsWhat is your refund policy?
Refunds follow each supplier's fare and hotel rules, which we state on your quote. Visa government fees are non-refundable once submitted.
VisasWhich countries do you process visas for?
Schengen Europe, UK, USA, Canada, Australia, Saudi Arabia, Thailand, Indonesia, Malaysia, GCC states and more — over 50 destinations through our visa desk.
VisasCan you guarantee visa approval?
No legitimate agency can — decisions rest with consulates. What we control is a complete, consistent application, which is where most refusals are prevented.
VisasHow early should I apply?
Schengen/UK/US/Canada: 4–8 weeks before travel. Southeast Asia e-visas: 1–2 weeks. Gulf e-visas: a few days. Earlier is always safer in peak seasons.
VisasMy visa was refused before — can you help?
Yes. We review the refusal letter, correct the file (usually funds evidence or itinerary logic), and advise realistically on when to reapply.
UmrahWhat do Umrah packages include?
Visa, transport (air or bus), hotels in Makkah and Madinah, and ground transfers — with Nusuk appointment booking handled by our desk.
UmrahCan I travel by bus from the UAE?
Yes — our bus packages run from Dubai with rest stops, typically 24–26 hours to Makkah, at a significantly lower price than air packages.
UmrahDo women need a mahram for Umrah?
No — under current Saudi rules, women may perform Umrah without a mahram, including in group departures.
UmrahWhen should I book for Ramadan Umrah?
At least 3–4 weeks ahead. Ramadan demand triples hotel prices near the Haram and visa processing slows — early booking protects both.
Dubai ToursDo activity prices include pickup?
Most Dubai and UAE activities include hotel pickup and drop-off — each listing states it clearly before you book.
Dubai ToursCan visitors book if they're not UAE residents?
Yes — tourists book the same activities, and we can arrange the UAE tourist visa alongside if needed.
Dubai ToursWhich desert safari should I choose?
Evening safaris with BBQ dinner suit most first-timers; morning safaris are shorter and cooler; private safaris fit families with young children.
Dubai ToursCan I change my activity date?
Most activities reschedule free with 24–48 hours' notice — the exact window is on your booking confirmation.
RecruitmentDo candidates pay any placement fee?
Never. Under UAE Labour Law, candidates are not charged for interviews or placement — fees are paid by the hiring company or household.
RecruitmentWhat roles do you supply?
Skilled trades (masons, welders, electricians and more), helpers and cleaners, domestic staff (maids, nannies, gardeners) and delivery riders.
RecruitmentDo you handle visas and medicals for workers?
Yes — sourcing, medical and security clearance, visa sponsorship, mobilization, then accommodation and payroll on deployment.
RecruitmentIs there a replacement guarantee?
Yes — abscond, probation failure or poor fit, and we manage the exit and replace within the timeframe agreed in your contract.